Frequently Asked Questions
Have Questions? Need an Appointment? You can communicate with our staff securely via our Patient Portal
If your child is experiencing a life-threatening emergency, dial 9-1-1. If you have an urgent matter that you need to address before our office reopens, please call our office number (804) 358-2361 and you will be connected with a doctor on call. For reliable medical information compiled by the American Academy of Pediatrics, visit HealthyChildren.org.
Poison Control: 1-800-222-1222 or (804) 828-9123
Rescue Squad: 9-1-1
We have convenient same day appointments for our patients that are not feeling well. We do accept walk-ins if needed, but it is usually best to call to make an appointment. We have times available from 9-11:30 a.m. and from 1:30-4:30 p.m. Well child and physicals must be scheduled in advance. Should you want to have a conference with your doctor, we will be happy to schedule one in advance.
With a scheduled appointment you will see the physician you request. A sick visit/walk-up visit will be scheduled with your chosen doctor if they have an appointment time available. If not, you will be given the earliest time available with the doctors working that day.
Messages for the physicians are returned as soon as the doctor is able to return them. Usually morning calls are returned before 1:00 and afternoon calls are returned before the end of the day. Urgent calls are returned as soon as possible.
A fever is usually caused by infections from viruses (such as a cold or the flu) or bacteria (such as strep throat or some ear infections). The fever itself is not the disease, only a sign that the body’s defenses are trying to fight an infection. Read more on HealthyChildren.org.
Sore throats are common in kids. However, it can be difficult to sort out when your child has a sore throat that will get better on its own, or one caused by a more serious infection. Read more on HealthyChildren.org.
For reliable medical information compiled by the American Academy of Pediatrics, visit HealthyChildren.org.